WhatsApp – A destruction or an Enabler

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Question to above depends upon the amount of commonsense we use in using this destructive innovation. Few key guidelines to keep in mind before hitting the send button in your whatsapp window:

  1. Set simple guidelines: As admin of the group, set clear guidelines in the starting, and send as welcome message for members added later.
  2. Messaging at unearthly hours: Just because you are awake at ungodly hour, that doesn’t mean other person is also awake. Your ping would just not disturb the recipients but also their family members. Be respectful of the time you are pinging unless it is urgent, and if it is urgent, you would prefer to call the person and not ping. If group has people from different time zones, better to look for a time that is workable for everyone. But, you can’t expect others to keep their phone on silent while you continue to show your immaturity.
  3. Conversation between two in the group: If you have something specific to bring up with one person, you are better off having a separate chat outside of the group. Remember, every ping of yours buzzes the phone of everyone in the group.
  4. Think and Forward: While all of us get plenty of forwards every day, it is always better to check with the group members before forwarding all the messages in the group, otherwise, your habit of forwarding all the jokes that you get may bring you to the category of spammers. This even reduces the chances of your otherwise serious messages being taken in the same way as you may be intending. Also, validate the informative message before forwarding it further – E.g. Someone needs A+ blood immediately, that might have been created years back and it hit your phone now, doesn’t mean that you forward it now.
  5. Don’t be a Spy: No one likes to get a feeling of being spied and observed by others. If you are a part of group, you are supposed to contribute. Frequency may vary though. If you can’t, exit the group after notifying others with the reason.
  6. Addition/Deletion of members: Even if you are admin, that doesn’t give you the right of adding or removing anyone without consulting others in the group. You might be friends with someone but others in the group might not be or vice versa, so consult everyone before taking an action.
  7. Over-Message: Sending multiple messages back and forth – gather your thoughts and put everything in one message, rather sending 10 messages before others respond. With these 10 messages and 10 people in the group, your ping led to 100 rings totally
  8. Raising topic in a group that is created for a purpose: Few groups are created with a specific objective, adhere to it. For exception, check with admin directly before posting anything outside that topic.

List can be endless but we can make this virtual world more livable by simply ‘thinking’ a little.

An experience that I will cherish forever – A trip to Everest Base Camp

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Day-7 Encouraged by the challenge, the group of adventure seekers, swathed in 4-5 layers of clothing, stood tall at an altitude of 17000 ft, ignoring their aching heads and joints that the lack of oxygen such altitudes cause, only to experience the joy of their last step ascent the Everest Base Camp (EBC).

Exhaustion of the previous night still prevailing, their joyous hearts awakes for their last mile trek from Gorak Shep. They start with the company of the noon sun aiming to get back to their camp before it can get dark. The trek turned out to be the hardest. Not because of the rocky accent but the soaring chill and altitude that made every step feel like a mammoth task. Somehow, in the bright sunny day, after trekking for almost 2 hours, the group reaches a point at the peak of the trail from where Mt. Everest as well as EBC point can be seen.

EBC point

Note that EBC is still a 45 minutes’ walk but the previous 6 days have been so gruesome that the most of us in the group decided to start back from this point and make a ‘proxy’ attendance to EBC;). With these thoughts and on the suggestion of the guide, we started back… But somehow, I am not able to accept it. Walking dead slow and wondering if I can really give up after coming so close to my destination?

Answer was NO. A BIG NO. Without second thoughts, I turned and left the group and headed towards EBC all alone. Within few minutes, I noticed that my bag has been taken by the porter. So now I am left with no water, no head torch, no extra jacket and to make matters worse my spectacles too have gone with the porter. This makes it essential for me to touch EBC and return before it gets dark. Then I noticed, another member of group walking towards me (or EBC) who got encouraged from my determination and decided to come along to reach EBC. This gave me more strength and soon, both of us were literally running on this rocky trail. Not sure of the source of the energy – whether it was the dream of touching EBC or the fear of darkness but we completed the trek of 30-40 minutes to EBC in almost 15 minutes! And, here we were. At a point which is a dream of many. Surrounded by glaciers, standing at EBC gave me a sense of achievement. Finally, we were at an altitude of 17600 feet above sea level, depleted in energy but euphoric within.

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Flashback:

The story began four months ago when few of us join hands and made a group to concur the Everest base Camp. We started the preparation, that included shopping the right gears, training regime, signing up an organizing agency, booking and lot more.

Do not underestimate the challenging trek of EBC. At times, the trail becomes so tough that you curse yourself for the decision to come here. But that is a temporary feeling that vanishes once you see you how beautiful and breath taking the scenery before your is. With these inputs, I kicked off my training regime that started with 2-3 kms of running and steps climbing. Gradually, by the end of the third month, I was climbing and back 1300+ steps in 50 minutes, gradient walk for 10 kms in 90 minutes with 7 Kgs of weight on my back. Theoretically, I didn’t need to worry about the timing to complete this regime as this is not a race but an exercise towards building stamina and endurance but with work schedule, I could dedicate only this much time. People at my gym used to look at me with a question mark when I used to walk at an incline of 15 with a heavy bag pack but what they didn’t notice – was my target floating before my eyes all the time.

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The Trek:

I began my trek with a group of nine friends and another set of six people joined us in Nepal who had hired the same organizing agency for the trip. Looking back, I needed a lot of those people. I relied on them when times got tough, because this isn’t just a test of physical strength but one that pushes you to the limit mentally too. You share jokes, laughs and headaches too ;).

Day one of actual trekking starts with a flight from Kathmandu to Lukla in a tiny 18 seated aircraft. Flight attendant gave a complimentary cotton wool and I had no idea what to do with it. I learned later that one needs to stuff it in the ears to prevent the noise level.

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This is the most memorable flight of my life with amazing scenery all around. The flight passed through valleys and presented some breathtaking views of the mountain ranges and the Nepali villages atop. If you can stand to keep your eyes open, the view out the airplane window during landing at Lukla Airport will stay with you forever. At first, a white haze of cloud cover obscures the surrounding mountains. Then, as the plane descended, a tiny strip appeared in the distance.

Some interesting facts about Lulka airport:

  • It is named in the honor of Sir Edmund Hillary and Sherpa Tenzing Norgay, the first people to reach the summit of Mount Everest
  • It doesn’t have a control tower, radar or navigation
  • Pilots are forced to rely on the view from their cockpit to land and takeoff
  • The 460 meter long runway – a tenth of standard length – is also on a slope. This makes it world’s most dangerous airport.
  • If a pilot misjudges landing or takeoff, they face a 9,200ft fall off a cliff edge

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Day-two: We started for Namche Bazar – a small town full of market and restaurants. This was one of the toughest treks that involved six hours of high climbing and steep steps through stunning forest, crossing rivers, swaying bridges and relentless physical exertion. Unfortunately, it started getting dark before we could reach the destination in the evening, and rain added to the fun at that point. Worst part was that I was not prepared for it. No rain coat, no head torch and almost no drinking water left at this point. ‘First time’ I cursed myself for being here.

I remember, that we were so frustrated that we were sitting on a rock in the middle of a thick forest in pitch dark night and talking about vegetable prices and few other weird topics, and trying to re-energize each other. Somehow, we managed to push and reached Namche Bazar and just crashed in the hotel.

Next day is rest day for acclimatization – what a relief. Not really, we are taken for a short hiking which didn’t appear ‘short’ to any of us but view from the point was amazing. And, this is the point from where Mt. Everest gave us its first view. This energized and rejuvenated each one of us. Energy level was nothing less than what you might have felt after a spa visit.

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We crossed Tengboche – Dingboche – Laboche – Gorak shep in next 4 days. Trekking for almost 7 hours a day in a taxing terrain that was beyond imagination. It was again full of surprises with some amazing views and places like Tengboche Monastery which is worth visiting. It started snowing and getting colder on the way. Every day was becoming more and more challenging with temperature going down and altitude soaring. We start our day at around 7 am in a temperature which is enough to freeze you, after having porridge or cereals with layers of clothing, and of course, a bag of almost 10 kgs and surviving on Dhal Bhaat.

Scenery view

We lost 2 of the group members on the way – one twisted his ankle and got multiple fractures and he was airlifted back, whereas, other lady from Alabama decided to drop it half way through. En route, I also succumbed to AMS (Acute Mountain Sickness) just before Dingboche. I was flustered with the throbbing headache/nauseous and the fear of high probability of me not making it to EBC. That’s when I realized that altitude does strange things to you. The slightest movement leaves you breathless, your head aches and you feel spaced out so that it’s an effort to think clearly. If condition remains same for a day and oxygen level in your body goes down below a certain level, one will not be allowed to continue and will be taken back to a place with low altitude.

No, I cannot leave it in between like this. I will do whatever it takes to bring me back. Suggested steps were – drink plenty of water, take Diamox and avoid sleeping. So, whole night was just about drinking water. That night gave me a feeling ‘First Time’ that I am going to die, but thankfully, I was back in the game by the morning. Others were also going through same phase in different capacity.

Tired group

Day-7: From Gorak shep to Everest Base Camp: The walk to base camp takes approximately 3 hours and the terrain is rocky with boulders. The Khumbu glacier is a constant on our right, getting more icier with strange formations of blue frozen mounds and structures that are both terrifying and magical.

Since most of the members had come back before EBC point and it was getting dark, I and my friend decided to start back within 15 minutes of our stay at EBC. I am not sure the source of energy again but we completed the entire trek of 3-4 hours from EBC to Gorak shep in 1 hour 10 minutes. Borrowing water from fellow trekkers on the way, munching some nuts and a few sips of whiskey that we got from one Sherpa – definitely added to the fun.

On the suggestion of few tourists, we decided to take helicopter to come down to Lukla, and let me share that this was another wise decision of the trip. Mesmerizing view and a scary feeling that we trekked so much in last 7 days – totally unbelievable.

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To highlight – fun of traveling and laughing together with like minded friends; facing mental and physical challenges together and surviving them relatively unscathed; being a part of something that remains dream for lot of us forever; the beauty of nature that appears nothing less than an artistic work of a creative painter; accommodating and learning not to take so much for granted, such as hot water, power even for mobile recharge, clean beds and attached toilets with running water and much more…….

Some Tips:

  1. Don’t expect basic luxury: Don’t do EBC if you can’t handle lack of clean beds or attached toilets. In fact, after spending 7 days in basic lodges during the trek where the concept of ‘attached toilet’ doesn’t exist, I ended up asking the hotel executive in Kathmandu that why do they have toilet in my room, and then I realized in a few seconds that we do get attached and separate toilets. There are only 3 modes of transport in these places – foot, animals and chopper. And it’s very expensive to make even basic things available – so don’t expect all the comforts that you are used to.
  2. Beat Altitude: Drink plenty of water and eat garlic to beat altitude. We took garlic in whatever possible way – in soup, meal, raw garlic. And, didn’t realize that we ended up asking for garlic tea once by mistake and Nepali waiter was so innocent that he brought the tea with garlic floating in it.
  3. Go Slow: It is not a race. Slower you go, least probability that you will get hit by AMS.
  4. Avoid meat: Remember, everything is brought from Kathmandu, so, it might not be fresh.
  5. Cash: We are not allowed to carry USDs from India to Nepal. There is a limit to carry even INR. Hence, withdraw enough cash from ATM in Kathmandu. You would not get any ATM after Namche bazar.
  6. Train yourself: It is not a technical climb and you do not need to have any previous technical climbing experience or even any altitude experience to complete the trek.  However, you do need to be physically fit to be able to complete the trek and to fully enjoy the journey.
  7. Get the right gear and DO NOT adjust with the quality.
  8. If you have extra space, bring treats for local children.  One of my favorite parts of the trek to Everest Base Camp is the fact that you are walking through local villages where people live the entire way.

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And, most important, if you are a party popper and a music lover, don’t forget to celebrate the success in Irish Pub in Lukla after the trek.

Check out my Facebook album for more pictures.

CSC – still alive in memories lane even after 6 months

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Jambo! That’s the way Kenyan’s greet and show their love to the world. It has been 6 months now since I came back from one of the most exciting adventures (more than assignment, I prefer to call it adventure) of my life, and I still remember every day I spent there.

I still remember when I noticed the ISA communication informing about CSC applications. As a professional who is always hungry for more opportunities, I spent a few hours in the night to know more about the program. Believe me, I could not sleep that night and was visualizing the experience that I am going to feel if I am able to make it to CSC. Read so many blogs of CSC alumni and you can feel the excitement in each and every word of theirs.

The CSC program is something where you are challenged every day and you work with the colleagues whom you have never met/worked before, a place which you might not be familiar with. In a nutshell, you are altogether in a new world where your attitude is your biggest asset and your deliverable is your zeal to succeed. Program design makes you help not just a group of people but a larger community through direct or indirect impact.

We had a group of 14 IBM’ers from 7 different countries and almost everyone from a different domain but one common mission – `help transform our clients’. We were called as Kenya Team 9 (we had 8 teams visited Kenya before us, so we are number 9J )

DOT, a local NGO, facilitated the CSC Kenya team 9 projects and identified 4 different and challenging assignments with the organizations that impact a larger society and addresses some of the key objectives of Kenya 2030 vision.

We were split into 4 groups and my group with 4 team members was tasked to assist Kenya Chambers of Commerce and Industries (KNCCI) in defining and designing a robust communication strategy that can enable them to have two ways connect with their 43 county offices, members, government agencies, embassies and local/international business houses. Knowing the experience and knowledge our group brings to the table, project appeared easy but this was a different market with different set of audience and different requirement. Hence, we needed to have a systematic approach that covered:

  1. Mapping current situation: Ensuring alignment with KNCCI’s business by understanding where it currently stands and where leadership team wants to take it.
  2. Interview with key internal and external stakeholders: Used BARROW framework to understand dynamics, priorities and expectations of each of the partners.
  3. Prioritization of elements: Keeping in mind available resources and priorities.
  4. Development of tactical plan: Identification of effective communication channels, techniques and tools. It included one-on-one contact, social networks etc. Consolidation of ideas, and integrate into a document for KNCCI’s project manager and other stakeholders, for management review and approval.
  5. Define metrics and timelines: Mapping the results into a clear, detailed strategic plan

Although it might appear boring and challenging but the way CSC team has designed the whole program – right from the series of training which start almost 3-4 months prior to the actual deployment, to the team composition which has diverse experience, I found it a cakewalk with loads of fun. It is the result of it that our client’s management team was excited to receive our recommendations and they have already implemented a few of them.

It is the impact of it that I find myself a different professional today who has a transformed perspective to life. Thank you #ibmcsc kenya for creating this program.

CSC Kenya project is published on allAfrica.com

Really excited to share that our recent work with KNCCI is published on allAfrica.com. Thank you #ibmcsc Kenya

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“IBM also presented its recommendations and findings to Kenya National Chamber of Commerce and Industry (KNNCI) where IBM developed an enhanced communication strategy to better connect members with partners utilizing social media to open up traditional and newer markets. The system will leverage smart cloud to set up a virtual information center and business analytics to generate on demand intelligence to market and member needs.”

For more information, refer to: http://allafrica.com/stories/201410080504.html

Can a Pothole be a blessing to someone?

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Question seems weird with the fact that lot of people meet with accidents, damage their vehicles because of potholes on the road. But I discovered that it can help someone needy too.

Potholes have been a major reason of claiming lives of pedestrians and bikers every day and I almost felt it when I hit a pothole today afternoon. Riding the bike peacefully on an empty and smooth rode, I didn’t expect such a big pothole but had to apply the sudden break to avoid it but in vain. Fortunately, nothing happened but because of extremely slow speed now, I noticed a shabby looking old man sitting on the roadside. After going further, I observe that both of his legs are artificial, he doesn’t have left arm and he is seeking help from people there.

I could not refrain from stopping by and approached him. Got to know from him that he lost both of his legs and an arm in one of the train accidents and now it is tough for him to earn his livelihood. Government gives him Rs. 500 (approx. $10) per month, so, he is left with no option except to seek help from people.

Now, the question comes back, how can Pothole be a blessing? Well, on a smooth ring road, people drive fast and never notice this old man sitting on the roadside but because of this particular pothole, they have to slow down, and here is when they notice the tough condition of this man. Few of them, like me, stop over and help him.

So, now, there is a reason for local authorities to feel good that their potholes are helping someone:).

War on the road – Are Kenyans aware of this at all?

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Before I landed in Kenya, my Nairobi colleagues warned me about traffic congestion on roads in Nairobi and how horrendous it is, with typical commute time for people going to work ranging from 1-2hours for distances of 10-15km. I have to accept that I was already scared with the fact that I am going to spend a lot of time on the road and traffic is going to add to the fun. Although as a Bangaloreon, I am used to of traffic but still…

After spending one whole month in Kenya where the stay was not limited to the capital of the country, I got the opportunity to visit small towns as well, I agree that traffic congestion is a big issue in Nairobi and there is no way you can skip it. Roads are narrow and major roads might have just 2-4 lanes. That may be the reason; Kenyans are tuned to accept traffic congestion.

But, driving in Kenya is still not stressful. People are as fresh as they were when they left their homes in the morning, even after spending hours and hours on the road to cover a few miles. What makes it so different, what makes driving in Kenya relaxing? Here are my quick observations:

  • Lane discipline and road sense in Kenyans are commendable. Traffic jams often are caused by the ‘butterfly effect’ of a single driver suddenly switching lanes, which results in vehicles behind him braking suddenly, with the ripple effect rapidly snarling up the highway. Whereas, Kenyans are extremely polite and give respect to fellow drivers, that’s the reason, you would not see anyone switching lanes suddenly, irrespective of the long queue of vehicles. They will indicate well in advance.
  • Minor accidents: I observed, drivers of two collided vehicles, chit chatting / sharing jokes after the accident, instead of arguing and pin pointing each other to be a reason for the accident. They just wait for police to come over and follow the process.
  • No rubbernecking: When there is an accident on the side of the road, people do not stop or slow down to take a look. Remember rubbernecking creates a log jam that prevents emergency vehicles from getting help to the injured, and it slows down everyone behind you.
  • Honking: Do Kenya car has honking option ;). I heard the sound of honking only three times in the whole month. Well, I do not see a reason of people honking when everyone is respecting the fellow car driver on the road.
  • Rude behavior on the road: After spending 200+ hours on Kenya roads in a month, I saw only one driver driving rash and being rude. Typically, we attempt to cut off these kinds of drivers to repay them for cutting us off. On the contrary, Kenyans ignore this kind of behavior and driver of my vehicle made a sort of sign for “I’m sorry” and let the rash driver go. Totally amazed.
  • Drive politely: When Kenyans see someone signaling – or even drifting – for another lane, they fall back. I learned that if you slow a bit to allow that driver to come in ahead of you, traffic will recover almost instantly. If you try to speed ahead to let him in, and he also tries to speed ahead of you, eventually one of you will have to give way and Kenyans don’t play this sort of “chicken” game.

I wish people around the globe can learn these basic things to have a peaceful driving experience from this small country. I wish!

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(These are my personal observations and I do not intend to offend any community and people)

Month long work brings the happy ending!

IMG-20140925-WA0040Team of four – coming from different parts of the world and different sides of the business join hands and take commitment to work with this emerging organization in Kenya and chart a pathway that can lead it to newer heights.

Ride was not easy but was always full of fun. Right from getting up early at 6 after sleeping at 12, working late night.. arguing on small things..creating the creativity..counting cars on the road and spending hours in traffic.. meeting different set of people… and, we finally make our presentation and share our recommendations with the client team today which was very well accepted by them. It was indeed an awesome experience to learn that ot work directly fits in their 3 years strategic roadmap.

Hope to see them grow in future months, quarters, years….and get to visit them soon! #ibmcsc kenya

Mid term review and conflict :)

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Getting ready for the mid term review with c-level executives of the client and get their sign off on the approach. Big day 🙂

Ride was not easy to get here with few healthy conflicts in the team. I believe, it is for good. If there is no conflict, there is something wrong. We have common objective but different perspective to look at the things. And, the major reason of this difference is our background and the domain areas we come from.

This aligns with the whole concept of Corporate Service Corp (CSC) too where we come from different geographies, different business units and work areas. That’s how we bring in new perspective and learn, and, ultimately grow as global business leader. Thank you #ibmcsc Kenya.

Off to kajiado county

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Looking forward for an exciting day and meet with Kajiado county officials and few other clients. The county well known for hosting one of the biggest wildlife parks in the country – The Amboseli National Park and the world renowned Maasai culture, unrolled its lofty dreams. Hope we get sometime to experience a few of them. #ibmcsc Kenya

Visiting a fruit and vegetable exporter

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Never realized the amount of work goes behind before we eat that tasty food/vegetables everyday and enjoy the fruits. The kind of processes, quality checks etc involved are remarkable. And, these are the findings of the day after we visited the leading exporter of vegetables and fruits in Nairobi. Listening to their challenges and we can help them address some of these.

Change is knocking the door!